Integrations
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Customer support

Zendesk

Empower your support teams and deliver 24/7 multilingual customer assistance. Smartling's Connector for Zendesk delivers automated, reliable translation for Guide and Support. With our Zendesk Support plugin, get real-time high-quality machine translations for inbound tickets and notes. Select machine, AI, or human workflow for Zendesk guide articles.

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Categories
Customer support
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Zendesk
Documentation
Support

Key Features

  • Zendesk Support Plugin: Seamless integration into the Zendesk Agent Workspace with auto-detection of native languages and flexible user configurations.
  • Zendesk Guide Connector: Easy article submission that can be paired with human, machine, or AI translation to localize your Help Center.
  • Continuous localization: Smartling detects changes to previously translated source content with optional automated resubmission to Smartling for translation.
  • Real-time visibility: Robust filtering and selection options for content translation make it easy to see the current translation status between Zendesk and Smartling.

Zendesk Connector Demo

 

About Zendesk

Zendesk is a service-first CRM company that builds powerful and flexible software to meet the needs of any business used by more than 20,0000 organizations worldwide.

Zendesk translation, simplified

Keep your tech stack and just add translation. We make it easy to build multilingual experiences everywhere your content lives.