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CXone Expert

Smartling’s Connector for CXone Expert knowledge management (formerly Mindtouch) automates the translation of self-support content, enabling businesses to streamline workflows and provide multilingual support at scale. With seamless automation, content creators can efficiently manage, translate, and publish knowledge base articles across multiple languages, improving customer satisfaction, saving valuable time, and enhancing efficiency.

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Key Features

  • Simplified requests: Streamline requests with automatic cost estimates and job authorization. Translations are returned automatically to CXone Expert.
  • Real-time visibility: Robust filtering and selection options for content translation provides easy visibility of current translation status between CXone Expert and Smartling.
  • Automatic Job Creation: CXone Expert knowledge management users can schedule content to be automatically ingested into Smartling based on a set of filtering rules.

About NICE

At NICE, we are passionate about empowering organizations of all sizes to deliver amazing customer experiences everywhere.

CXone Expert translation, simplified

Keep your tech stack and just add translation. We make it easy to build multilingual experiences everywhere your content lives.